Velomodo Rider Terms

1. The basics

You must be at least 18 years old to use Velomodo. You need to create an account with accurate information, and you’re responsible for keeping your password safe and for anything that happens on your account. One account per person. Please don’t share your account or let other people use it.

If we have a good reason to think your account has been compromised or misused, we may suspend it while we look into things.

2. What the Pod is for

A Pod is a secure storage locker for a single bicycle and reasonably related cycling gear (helmet, lights, panniers, that sort of thing). It is not a general-purpose locker.

Please don’t put any of the following in a Pod:

• anything illegal, hazardous, flammable, perishable, or alive (yes, people ask);
• anything that could damage the Pod or anything in a neighboring Pod;
• anything that doesn’t belong to you;
• commercial inventory, deliveries, or items you intend to sell from the Pod.

Please don’t enter the Pod yourself, tamper with the lock or sensors, leave the door propped open, or sublet your reservation to anyone else. If you damage a Pod through misuse, you may be responsible for the repair cost.

3. Reservations and using a Pod

You can reserve a Pod through the Velomodo app. If you don’t check in within 15 minutes of your reservation start time, we may release the Pod so someone else can use it.

You can extend an active reservation through the app if the Pod is available for the extension period.

Ending your reservation. When your reservation ends, please remove your bike and gear, then close the Pod door and confirm in the app that it is properly closed and locked. You are responsible for making sure the Pod is properly secured before you walk away. If you leave the Pod open or unlocked and the Pod is damaged as a result — for example, if someone else gets in and vandalizes it, or weather causes damage that wouldn’t have happened with the door closed — you may be responsible for the cost of repair.

4. Pricing and payments

Right now, Velomodo is free to use during the SEPTA pilot. There are no charges for reservations, no subscriptions, and nothing to pay.

We may introduce paid features in the future — for example, paid reservations beyond a free tier, premium reservation guarantees, or maintenance services through partner bike shops. Before any charge could apply to you, we will:

• give you advance notice through the app or by email;
• show you the full pricing for the feature, including any taxes and fees;
• ask you to accept the new pricing terms before you pay anything; and
• never bill you for a service you have not affirmatively agreed to pay for.

When we do introduce payments, we will use a trusted third-party payment processor (such as Stripe) to handle your payment details. We don’t store your full card number ourselves. The payment processor’s own terms will apply to the payment, and we’ll tell you who the processor is at the time.

If you don’t agree to new pricing, you don’t have to pay. You just won’t have access to the paid features, and you can close your account at any time if Velomodo no longer works for you.

5. Your bike, your responsibility

This is the most important section, so we’ll be plain about it. Your bike and anything else you put in the Pod is your property, and it stays your responsibility while it’s in the Pod. We are not holding your bike for safekeeping; we are giving you access to a locker that you operate.

We design and operate the Pod to provide reasonable security — solid construction, a managed lock, sensors, and a camera. But no locker is unbreakable, and we can’t guarantee against theft, vandalism, weather damage, or loss caused by something outside our control.

We strongly recommend you carry your own bicycle insurance or include your bike under your home/renters policy. Velomodo does not insure the contents of any Pod.

If something happens to your bike and you believe we’re responsible — for example, the Pod malfunctioned and let someone else in — please contact us through the app and we’ll look into it. Our overall responsibility for your loss is capped (see Section 11), and we’re not responsible for losses caused by things like Force Majeure or your own actions.

6. Staying safe around the Pod

Please don’t step inside the Pod yourself — it’s designed for your bike, not for you. Watch your fingers around the door (we’ve added pinch-point guards but mechanical things are mechanical things). If a Pod looks damaged, unsafe, or like it’s been tampered with, please don’t use it and tell us through the app.

7. Camera inside the Pod

Every Pod has a camera inside. The camera records still images only — no video or audio, and there is a visible notice on both the outside and inside of the Pod telling you it’s there.

How camera access works:

• While you’re using the Pod, you can request an image from the live camera feed from your own active reservation through the Velomodo app — it’s your stuff, on your camera, while you’re using the Pod.
• When your reservation ends, your access to that camera ends. You don’t see the next Rider’s session, and the next Rider doesn’t see yours.
• Sportworks operators and our designated agents (contractors acting on our instructions, under confidentiality) can access live and recorded images for legitimate operational reasons — incident investigation, maintenance, override authorization, or fraud prevention. We keep an internal log of when our people view images.
• We keep routine images for 30 days and then delete them. If an image is flagged in connection with an incident, we may keep it for longer.
• We may share images with law enforcement or in response to a valid legal request, and in rare cases with SEPTA in connection with a security or safety incident at the station. Otherwise we don’t share them with anyone.

Full details about the camera and the rest of the data we handle are in our Velomodo Privacy Policy.

8. Privacy and your data

We collect the information we need to run Velomodo — your account details, your reservations, technical information from the app, and camera images from Pods you use. We are the controller of your personal information and we handle it in line with our Velomodo Privacy Policy, which sits alongside these terms and covers what we collect, why, how long we keep it, who we share it with, and your rights.

Short version: we don’t sell your personal information. We use it to operate Velomodo, keep it secure, and improve it. You can ask to see, correct, or delete your data — see the Privacy Policy for how.

9. Support and what to do if something goes wrong

If you have a question, the easiest first step is the in-app help — most things get sorted in seconds. If the app can’t help, our team can. If a Pod won’t open or you can’t get your bike out, contact us through the app and we’ll do our best to help quickly.

During the pilot we don’t offer formal service level guarantees, but we do offer target response times and we genuinely want this to work for you. Please bear with us during the pilot — and please tell us when something isn’t right, because that’s the whole point of running a pilot.

Our operational support hours are 6am ET to 7pm ET. During those hours you will be able to call a real person who will do their best to help you. Outside of these hours you will be able to leave us a message and we will respond as soon as possible.

10. About SEPTA and the station

11. Limits on our responsibility

We try to make Velomodo work well. But you need to know what we’re not promising and where our responsibility has limits — and we need to say this in slightly more formal language so it stands up if there’s ever a dispute.

The Velomodo service is provided “as is” and “as available.” We don’t guarantee that Pods or the app will be available at all times, free of bugs, or suitable for every purpose. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent the law allows.

To the maximum extent permitted by law, our total responsibility to you for anything connected with these terms or your use of Velomodo is limited to US $500 (the “Cap”). We are not responsible for indirect, consequential, special, or punitive damages — for example, lost income, lost opportunity, or distress. Some laws don’t allow these limits to apply in certain situations (for example, our own gross negligence or willful misconduct, or harms the law says can’t be limited), and in those situations the limits don’t apply.

Nothing in this section is intended to limit anything that can’t be limited by law, including liability for death or personal injury caused by our negligence.

12. Your part of the bargain

You agree to:

• use Velomodo only for its intended purpose;
• follow these terms, the Privacy Policy, and station rules;
• not misuse, damage, or tamper with the Pod, the app, or our systems;
• not store prohibited items in the Pod (see Section 2);
• close and lock the Pod door at the end of your reservation (see Section 3); and
• be reasonable with our support team — they’re humans (and sometimes AI, who are also doing their best).

If you break these terms, cause harm to other Riders, or use Velomodo for something illegal, we may pause or close your account.

13. Closing your account, ending the pilot

You can close your account at any time through the app. If you have an active reservation, please retrieve your bike first.

We may close or suspend your account for serious or repeated breach of these terms, fraud, abuse of other Riders or staff, or if we’re required to by law. If we do, we’ll tell you why where we reasonably can.

If the SEPTA pilot ends and we don’t continue operating in your area, we’ll give you at least 30 days’ notice, honor any active reservations through the notice period, give you a chance to download your personal data, and then close your account in line with our Privacy Policy. No surprises.

14. Changes to these terms

We may update these terms from time to time. If we make material changes, we’ll tell you in advance through the app or by email, and we’ll give you a chance to review the new version before it takes effect. Minor changes (typos, clarifications, the odd missing comma) we may make without notice. If you keep using Velomodo after a change takes effect, you’re agreeing to the new version.

15. Legal bits

Governing law. These terms are governed by the laws of the State of Washington, USA, except where the law of the state or country you live in requires otherwise (some consumer protections apply regardless of what these terms say, and we’re not trying to take those away).

Disputes. If we have a disagreement, please tell us first — most things sort themselves out with a quick conversation. If we can’t sort it out informally within 30 days, either of us may bring a claim in a court of competent jurisdiction. If you live in a place where consumer law guarantees you the right to bring proceedings locally, you keep that right.

Class actions. To the extent permitted by law, both you and we agree to bring claims only on an individual basis, not as part of a class. If this part isn’t enforceable where you live, the rest of these terms still apply.

Other bits. If any part of these terms turns out to be unenforceable, the rest still applies. We don’t waive a right just because we don’t enforce it immediately. You can’t transfer your account or these terms to anyone else without our consent. We may transfer these terms to an affiliate or to a buyer of our Velomodo business, with notice to you.

The whole agreement. These terms, together with the Privacy Policy, are the whole agreement between you and us about Velomodo. If anything in earlier communications conflicts with these terms, these terms win.

16. How to reach us

The easiest way to reach us is through the help section in the Velomodo app. You can also email us at support@velomodo.app, or by post at the address below.